Employment Opportunities
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Visitor Services Coordinator (Maternity Leave)
Job Summary
The Visitor Services Coordinator oversees the day-to-day operation of the Travel Penticton Visitor Centre(s), assisting visitors by providing information, as well as supervising staff and carrying out administrative functions. They often perform the same tasks as a Visitor Services Counsellor, but must divide their time between those duties and the supervisory duties of planning, facility operations and appearance and staff supervision.
The Visitor Services Coordinator may also assist the Member Services Manager with coordinating and executing Travel Penticton Member Events and Development.
This position is full-time 5 days per week. Working schedule may vary according to Visitor Center requirements influenced by, but not limited to, staffing levels, local events, and seasonality. Flexibility on hours required, including weekend work and potential evening work.
This position reports to the Executive Director, Travel Penticton Society.
SKILLS/ABILITIES
- Extensive knowledge of local attractions, events and the tourism industry is required
- Excellent verbal and written communication skills; testing will be part of the selection process
- Strong comfort on the Microsoft Office suite of products; knowledge of Social Media (Google My Business, Facebook, Twitter, Instagram) would be an asset
- Strong administrative, time management and project management skills
- Familiar with relevant tourism and directional apps and websites (ex: TrailForks, AllTrails, DriveBC, Weather, etc.)
- Previous experience with Point of Sale (POS), merchandising and inventory management required
- Experience with Square (Inventory, Payments, Point of Sale, Register, Square Online) an asset
QUALIFICATIONS
- Previous experience in hospitality/tourism and customer service roles
- SuperHost® or other customer service certifications an asset
- Strong comfort on Microsoft Office suite of products; knowledge of Social Media (Facebook, Twitter, Instagram) an asset.
- Previous experience in retail
- Previous experience in a supervisory role
Detailed Job Description: Visitor Services Coordinator
*Must live in Penticton or surrounding area to apply for this position
How to Apply:
· Provide a comprehensive resume.
· Cover letter demonstrating how you meet or exceed the qualifications.
· Only those considered for this position will be contacted.
· Phone enquiries or applications outside the prescribed email will not be received.
· Email: employment@visitpenticton.com
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: $50,000.00-$53,000.00 per year
Work Location: In person
Expected start date: 2025-09-15
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Visitor Services Volunteer
Overview
You love Penticton – that’s why you call it home! Are you the one planning out itineraries when your friends and family come to visit? Providing them with dinner recommendations, adventures to go on, and wineries or breweries to visit? Travel Penticton is looking for a dynamic team player that wants to volunteer their time supporting and connecting with our community, by helping visitors plan their vacation and learning about our local tourism businesses. You know the best spots to eat, shop, and play! The secret gems of Penticton are there to be discovered and you’re happy to share your little piece of Okanagan paradise secrets.
We offer training, staff discounts, uniform, free parking, and a fun and safe work environment.
Volunteer Job Description
The Visitor Services Volunteer is responsible for welcoming tourists in the Visitor Centre under the direction of the Visitor Centre Supervisor. This includes ensuring that the Visitor Centre is represented to the public in a pleasing, organized and professional manner.
This position is seasonal with an expected time commitment of 1 day per week for 4 hours, but flexible based on time available to commit. Working schedule may vary according to Visitor Centre requirements influenced by, but not limited to, staffing levels, local events, and seasonality. Flexibility on hours required, including weekend work.
This position reports to the Visitor Services Supervisor, Travel Penticton.
Full Volunteer Description: Visitor Services Volunteer
Roles & Responsibilities
- Assist with accommodations, tours and general inquires in response to visitor requests
- Provide visitors with creative recommendations and activity options to encourage them to stay longer or return
- Provide clear and concise directions
- Always be up to date on new things to do and see in and around the city
- Keep brochure racks and storage organized and well filled
- Facilitate sales transactions for merchandise sold in the Visitor Centre
- Gather and record statistical information related to each visitor
To Apply
Please send an email to and include your availability, why you want to volunteer in Visitor Services, and your favorite thing to do in Penticton (no telephone calls or walk-ins will be accepted). Please note that only those invited for an interview will be notified.